Description of Services

Asset Inventory - Utilizing various methods from manual identification and tagging to automated software, AboveNetworks can assist the client in identifying their assets and managing their asset lease schedules.

Cabling - AboveNetworks offers cabling. Our staff is trained to run network cabling for all your networking needs.

Desktop Application Support - Provide Operating system Industry Standard application and customized client application support to employees.

Desktop Hardware Repair - Provide hardware repair and replacement for Tier 1 devices that have prematurely failed in customer environment at the desktop level. Fully certified Manufacturers technicians are also capable of diagnosing and trouble-shooting hardware requiring customized setup procedures.

Hardware & Software Installation - Technicians certified in both Manufacturers Hardware and Software requirements install applications on Desktop PC’s and Laptops utilizing a variety of methods available. Using these controlled methods, the technicians can quickly and efficiently deploy new hardware and software when requested.

Hardware & Software Moves and Changes - Qualified technicians can provide multiple software and hardware upgrades as well as associated cascades of equipment as designated by the client organization. Our trained staff can perform moves of any piece of the distributed computing environment. All work is quickly scheduled with end users in an effort to increase user productivity and cause the least possible disruption to the user community.

Network Administration Support - Provide a variety of Network services, including but not limited to: User rights, Network Connectivity, Client Network Support and Security rights.

On-Site dedicated Resource Management - We can create a dedicated on-site team on our customers’ premises of managed technical professionals to augment, supplement or replace existing customer IT resources in the areas of Desktop Support Services. This program is customized to meet the unique support needs of our customers. Service Engagement Managers are assigned to the customer engagement, ensuring that every aspect of the relationship is addressed and that customer satisfaction is at an optimum level. With over 7 years of experience in the desktop computing environment, we feel that this program is the most effective method for increased end-user productivity and customer satisfaction.

Server Support - Highly trained and Manufacturer Certified Server Technicians are available to identify and resolve Server Hardware issues as part of a total desktop support solution for our clients. In most cases, AboveNetworks technicians can have the server problem identified and possibly fixed within 4 hours of the initial time the server malfunctioned.