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Printing Issues


Incorrect Page x of Y footer when printed

 


Incorrect Page X of Y footer when printed

Problem: When client prints a Word document, it prints out the wrong number of pages in the Page x of y field although it looks fine on the screen. For example, it may print out Page 1 of 1, Page 2 of 2 and then Page 3 of 3 instead of Page 1 of 3, etc.

Resolution: This is a bug in Word 2000 that occurs from time to time. There are several steps that you can take to resolve this problem.

(1) On the Tools menu, click Options. On the Print tab, click to select the Update fields check box and clear the Background Printing check box then click OK. Try printing.
(2) If the print preview is correct, click on the Print icon directly from the Print Preview screen.
(3) If all else fails, send Field Services out to install the SR-1 patch. Microsoft has confirmed that this is a bug and that the problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

 

 

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Last modified: Thursday, February 27, 2003 1:06 AM